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Manages the Ring Power Parts & Service Departments in such a manner that both the company and its customers receive the maximum return on their investment.
Supervises Service Managers: Operates the Service Department on a profitable basis and offer best possible product support to our customer; Controls direct expenses, expense hours, and new machine service and policy allowance warranties; Answers customer requests for service in a timely manner; Assists Product Support Manager in establishing annual goals and objectives; Oversees annual establishment of department service budgets; Monitors progress of each branch monthly and counsel service managers accordingly; Assists Service Managers in...
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Primary Job Role
Ensure rental equipment is Rent Ready cosmetically: Maintain all rental equipment for urgent / immediate shipment to customer. This includes regularly blowing out, vacuuming, power washing, detailing, dusting, decaling, touch-up painting, tire shining all equipment. Ensure rental equipment is Rent Ready from a safety and liability perspective: All equipment has the proper ladders, handrails, jackstands, landing pads, fire extinguisher(s), operations manual(s), bungee cords, etc. Decals ensuring proper operation are installed and legible. Trailer chassis breakaway batteries...
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Handles all customer orders in keeping with company customer satisfaction practice.
Serves counter customers or acknowledges promptly upon approaching the parts counter.
Suggests at least one additional related item to each customer on every call.
Communicates all customer relationship issues to Parts Manager including complaints, obtains all pertinent information prior to reporting and suggests course of action.
Enters all parts sales orders promptly and correctly in the computer for printing and shipping the order. All...
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Primary Job Role
Repairs or replaces defective parts on machinery/equipment. Disassembles components and properly clean parts. Inspects components to ensure maximum parts are being reused to control repair costs. Tests, diagnoses and adjusts failures of equipment.
