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Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Attends and successfully completes required technician training classes.   Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.   Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.   Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.   Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors positon temporarily, as necessary.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

To procure parts from our stock and various vendors for shop use.   Research/ find parts needed for shop and field service repairs.   Order needed parts from on hand inventory or create a purchase order and order from vendor.   Freight and fill any backorders from vendors.   Create core credits for worn or unused remanufactured parts.   Issue parts returns for unused parts.   Acknowledge documents.  

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.   Attends and successfully completes required technician training classes.   Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs   Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Research repair needs and order parts as needed. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Approaches work in a positive manner and maintains conduct that is supportive of the work Team. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.   Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   The primary function of the Service Leadperson Shop is to work as the immediate Supervisor in assigning and supervising technicians. The Service Leadperson is to set the best possible standards in all duties given him by the Foreman and to help the Foreman in all training, testing and evaluations. The Service Leadperson is to be the working leader of personnel in assigned work area.   Responsible for scheduling, supervising and developing shop technicians. Ensuring Technicians are aware of Safety requirements know their job assignments prior to shift start.   Review service reports for accuracy at completion of the job.   Establish procedures for troubleshooting and diagnosing. Ensure repair processes are followed at all times and all safe work practices are adhered to. Assist Shop Technicians in the proper diagnosis of difficult problems.   Schedule and conduct bi-monthly Toolbox Safety Meetings on relevant topics, copy of attendants list documented and saved.   Effectively coordinate service work flow job assignments to shop technicians. Maintain a high level of quality for all repairs on machines and components to ensure no faulty work leaves shop.   Communicate effectively with all Technicians. Foreman or supervisor is immediately notified of additional repairs deemed necessary, but not included in the estimate and/or work order. Ensure all open work orders are reviewed daily to assure no work order is open more than three days without just reason.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Resource Management: Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.   Attends and successfully completes required technician training classes.   Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs   Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Research repair needs and order parts as needed. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Approaches work in a positive manner and maintains conduct that is supportive of the work Team. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.   Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Attends and successfully completes required technician training classes. Maintains high awareness of applicable technical changes in the industry.   Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.   Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs   Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Inspects components to ensure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.   Approaches work in a positive manner and maintains conduct that is supportive of the work Team. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Fiscal Accountability: Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions. Responsibly allocates and accounts for the use of fiscal resources, weighing alternatives and their benefits. Monitors budget usage and ensures critical costs are covered. Seeks ways to reduce costs.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.   Attends and successfully completes required technician training classes.   Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs   Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Research repair needs and order parts as needed. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Approaches work in a positive manner and maintains conduct that is supportive of the work Team. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.   Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.   Attends and successfully completes required technician training classes.   Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs   Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Research repair needs and order parts as needed. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Approaches work in a positive manner and maintains conduct that is supportive of the work Team. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.   Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Attends and successfully completes required technician training classes. Maintains high awareness of applicable technical changes in the industry.   Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.   Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs   Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Inspects components to ensure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.   Approaches work in a positive manner and maintains conduct that is supportive of the work Team. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Fiscal Accountability: Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions. Responsibly allocates and accounts for the use of fiscal resources, weighing alternatives and their benefits. Monitors budget usage and ensures critical costs are covered. Seeks ways to reduce costs.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Primary Job Role Ensures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.   Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees.   Controls all expenses, warranty and CSA costs. Oversees the daily operations of the Service Department on a profitable basis, ensuring daily communication standards are upheld between service personnel and all internal or external customers.   Works together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved.   Maintains a clean, orderly facility that harbors safe operation and adheres to Ring Power's standards.   Offers the best product support to the customer. Maintains customer relations by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes in work status, addressing complaints and resolving withing the same day.   Manages the Service Department in such a manner that both the company and it's customers receive the maximum return on their investment.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.   Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.   Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.

Primary Job Role Maintains company standards in housekeeping and contamination control.   Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt.   Supports key business initiatives such as freight recovery, service charge reduction, returns and collections.   Assist customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log).   Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum.   Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship.   Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.   Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.  

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Attends and successfully completes required technician training classes. Maintains high awareness of applicable technical changes in the industry.   Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.   Perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repair with lower level troubleshooting.   Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards. Maintains field service truck, as applicable, in proper condition by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.   Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.   Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.   Performs other duties as assigned.   Essential Job Competencies   Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Attends and successfully completes required technician training classes.   Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.   Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.   Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.   Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.   Fiscal Accountability: Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions. Responsibly allocates and accounts for the use of fiscal resources, weighing alternatives and their benefits. Monitors budget usage and ensures critical costs are covered. Seeks ways to reduce costs.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Attends and successfully completes required technician training classes.   Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.   Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.   Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.   Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors positon temporarily, as necessary.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Diagnoses, repairs, reconditions, and adjusts equipment as required and complete all paperwork on the troubled equipment to which the individual is assigned.   Attends training sessions as required.   Works in a neat, orderly, and safe manner, constantly seeking to improved methods and the safety of others.   Maintains a positive attitude and role model for the other employees to follow.   Maintains a minimum set of tools required for job performance.   Cares and maintains company machines/equipment and ensure co-workers are doing the same.   Demonstrates utilization of dealer computer systems for work orders and other documentation.   Maintains personal company service literature, and maintain a high awareness of technical changes in the industry.   Repairs or replaces defective parts on machinery/equipment.   Disassembles components and properly clean parts.   Inspects components to insure maximum parts are being reused to control repair costs.   Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor. Ensures they are legible and accurate with sufficient detail for service accounting needs.   Works under the guidance of a qualified shop or field service technician in the disassembly, repair, re-assembly and test of components.

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Maintains communication between dealership and Caterpillar regarding all equipment technical issues. Advises upper management on product development issues arising from product problems identified through technical support activity.   Provides technical information for all technicians or customers needing assitance in solving technical issues. Monitor & distribute Caterpillar Product Support Program Information, new service information and Warranty Bulletin updates.   Approaches work in a positive manner, maintains conduct that is supportive of the work team and sets the standard for others to follow. Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors position temporarily, as necessary.   Provides expert counsel to internal/external staff, customers and suppliers on technical and product issues. Utilizes the Dealer Solution Network for communication to resolve product issues with the OEM.   Attends training sessions and trains others as necessary. Guides and/or mentors others within the department in the performance of duties in a helpful and educational manner.   Performs Field/Shop Audits, Failure Analysis Investigations and provides accurate unbiased reports based on their results.   Completes special projects in a timely and accurate manner as assigned by management. Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.   Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Resource Management: Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives.  

Assists Painters I & II in prep work and general maintenance in the painting area.   Attends training sessions as required.   Works in a neat, orderly, and safe manner, constantly looking for improved methods and the safety of others.   Maintains a positive attitude and acts as a role model for the other employees to follow.   Maintains a minimum set of tools required for job performance.   Maintains the care and maintenance of company machines/equipment. Ensures co-workers are doing the same.   Performs duties on work order.   Assists in prep of machines for paint.   Assists in taking all types of heavy equipment, generator sets, air compressors, trailers, etc. from various degrees of corrosion to a finished product suitable for sale or return to customer.   Pressure washes or sandblasts, as necessary.   Completes bodywork on doors, counterweights, cabs, etc., as required.   Cleans and rebuilds paint guns, pumps, and pots.   Performs various maintenance jobs around the shop such as changing light bulbs, filters, hoses on blast pots, etc.

Primary Job Role Possess the ability to develop a B2B marine dealer and boatbuilder OEM network building the COX brand (motors, parts and service) to increase market share and optimize sales penetration while maximizing profitability. This would be an eventual shift away from current B2C (projects) model. Solicit, sign, review and service dealers and OEM boat builder accounts on at least a monthly basis. Assist with product commissioning where needed.   Possess a strong understanding of product features and benefits to design and implement dealer training programs bolstering dealer and OEM confidence in the COX brand resulting in improved sales. Training to include teaching of proper sales and walk around techniques and the development of PowerPoint or video sales presentations.   Direct and assist in various marketing functions as needed. Identify, attend and support required boat and trade shows. Advise, and assist in trade show booth designs, product layout and point of purchase materials in an effort to maximize visibility/ROI for the dealer, Ring Power and COX as the manufacturer. Post on Social media regularly.   Support product improvement and development processes through the understanding of comprehensive market segments and realistic customer demands relaying recommendations to engineering when requested.   Have a clear understanding of the warranty process through CSI analysis, customer demands, and the dealer network input effectively acting as liaison between the parties to arrive at equitable solutions for the parties concerned. Work closely with warranty/service departments and manufacturing to minimize warranty liability and costs.   Provide accurate forecasting targets to create realistic sales goals allowing for transparency to create budgets and ensure optimal inventory levels within the RPC organization. Analyze markets through consumer/competitor intelligence and statistical data to identify targets and market trends to develop open points of opportunity.   Qualify and generate outside retail leads and refer to dealer and OEM boat builder designated personnel for follow up and closing.   Possess literacy in the complete suite of Microsoft Office products and Windows operating systems and Salesforce/CRM.   Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs.   Political Astuteness: Understands how their roles, products, and services relate to and impact those of other work units. Properly identifies the real decision makers and the individuals who can influence them. Builds relationships with key players to gain support and get things done within ethical parameters. Uses knowledge of the organization and political climate to solve problems and accomplish goals.   Strategic: Understands relevant industry and market trends. Develops and proposes a long-term strategy based on an analysis of the industry, marketplace and current and potential capabilities as compared to competitors. Anticipates potential problems and develops appropriate contingency plans. Conducts independent analysis in the creative search for new ideas or solutions.   Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.   Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.

Primary Job Role Maintain company standards in housekeeping and contamination control.   Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt.   Pull and clearly identify materials correctly, following all applicable notes and instructions to include location assignment and shipping information.   Count, sort and place stock materials on racks, shelves, or in bins according to predetermined sequence such as size, type, style or location.   Receive shipments, examine, unpack and check for accuracy. Validate rejects, damaged items, shortages and notifies appropriate parties.   Prepare outbound shipments per established company guidelines.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Fostering Teamwork: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support.   Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.   Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.   Attends and successfully completes required technician training classes.   Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs   Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.   Research repair needs and order parts as needed. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.   Approaches work in a positive manner and maintains conduct that is supportive of the work Team. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.   Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.   Performs other duties as assigned.   Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.   Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.   Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.   Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.   Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.   Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.   Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.   Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.   Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.