• Supervisor Trainee - Generator

    Job Locations US-FL-St. Augustine
    Posted Date 1 week ago(4/16/2018 12:26 PM)
    Job ID
    18-4721
    # of Openings
    1
    Category
    Customer Service/Support
  • Company Overview

    In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

     

    Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

     

    Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

     

    Currently, more than 1,700 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

    Main Duties & Responsibilities

    The Supervisor Trainee attends and participates in all classes assigned during the training period. The Supervisor Trainee works closely with the Service Manager during the training period to learn hands on operations.

     

    Attends training sessions as required.

     

    The following areas are addressed during training:

    How to process & receive calls from customers for field service repairs. Secures customer authorization and applicable information as required.

     

    How to open & close service work orders and segments.

     

    Process and tracing of all service work orders.

     

    Checks all service work orders for accuracy, approves and forwards to appropriate office personnel (Service Manager, Service Administrator).

     

    Records and maintains call log and Call Every Customer log for service.

     

    Enforces all safety policies/issues.

     

    Follow-up on service work orders, calls customers.

     

    Ensures all employees know their job assignments by start of business.

     

    Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty.

     

    Ensure every technician always has a job and is not wandering into other work areas.

     

    Ensures customer is kept up-to-date on the status of his/her work order, including revised estimates.

     

    Collect for all C.O.D. repairs when repairs are completed.

     

    Ensures the appearance and the condition of field and shop service equipment, tooling, trucks, etc. is such that the Company image is not impaired.

     

    Knows the status of all shop service work and keeps customers and Foreman informed.

     

    Keep shop and yard areas maintained in a neat and orderly fashion.

     

    All shop tools are put in their proper place each evening or as soon as finished with them.

     

    Check with tool room attendant to see which equipment is in use.

     

    Advise Shop Foreman or Service Manager of any sales or shop warranty work.

     

    Learn the procedures of maintaining, tracking, and recording truck, tools, service manual and safety item inventories.

    Qualifications

    This is an entry level position.


    Basic PC skills required (i.e. Microsoft Word, Excel, Lotus Notes, DBS).


    Must be very flexible with their daily schedule; accepting interruptions and repeated schedule changes. Must be capable of organizing work matched to skill level (experience) of personnel, locations of equipment, and needs of the customer.


    Must be able to comprehend, speak and write the English language.


    Knowledge of the industry and products for this division location.


    Must possess good interpersonal and communication skills.

     

    High school diploma or equivalent required.

     

     

    Physical Demands of the Position:

     

    Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

     

    Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable. Indicate the appropriate weight where applicable. (ie: Up to 25 lbs., 26-50 lbs. or Over 50 lbs.)

     

    O

    Climbing

    O

      Balancing

    O

      Stooping

    O

    Kneeling

    O

      Crouching

    O

      Crawling

    O

    Reaching

    F

      Standing

    C

      Sitting

    F

    Walking

    O

      Feeling

    O

      Fingering

    O

    Grasping

    C

      Repetitive Motion

    C

      Talking

    C

    Hearing

     

     

     

     

     

    O

    O

    O

    Pushing

    Up to 25 lbs. 

    26-50 lbs.

    Over 50 lbs.  

     

    O

    O

    O

    Pulling

      Up to 25 lbs. 

      26-50 lbs.       

      Over 50 lbs.  

     

    O

    O

    O

    Lifting

      Up to 25 lbs. 

      26-50 lbs.      

      Over 50 lbs.  

     

    Environmental Conditions of the Position:

     

    Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable.

     

             C

     The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature change.

        N/A

    The worker is subject to outside environmental conditions: No effective protection from weather.

    N/A

     The worker is subject to both environmental conditions: Activities occur inside and outside.

     

    N/A

     The worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour.

    N/A

     The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour.

    N/A

     The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level

    N/A

     The worker is subject to vibration: Exposure to oscillating movements of the extremities of whole body.

    N/A

     The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals.

     

    N/A

     The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

     

    N/A

     The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

     

    N/A

     The worker is required to wear respirator.

     

                       C

     The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

     

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