Service Estimator - Generator

Job Locations US-FL-Riverview | US-FL-Orlando
Posted Date 1 week ago(2/14/2018 9:08 AM)
Job ID
18-4574
# of Openings
1
Category
Customer Service/Support

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

 

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

 

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

 

Currently, more than 1,700 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Main Duties & Responsibilities

Creates and updates work estimates for Internal and External customers by analyzing data and requirements for diagnoses, repairs, preventive maintenance and complete recondition of equipment as required.

 

Prepares estimates resulting from written and verbal requests by reviewing inspection information, service reports, historical records, specifications, and other related information.


Computes costs by analyzing labor, materials, and time requirements.


Utilizes dealer computer systems for creating and updating work orders and other documentation.


Resolves standard job and other discrepancies by collecting and analyzing information.


Presents final estimates by assembling numerical and descriptive information via company business systems.


Contributes to team effort by contributing to safety and other operational related meetings and initiatives.


Prepares special reports by collecting, analyzing, and summarizing information and trends.


Maintains technical knowledge by attending training; reviewing technical publications.


Oversees branch level SOS communication, collaborates with Oil Lab and maintains recordkeeping.


Maintains knowledge and availability of company service literature, with a high awareness of technical and industry changes.


Inspects machines as necessary to gain knowledge of requests.

 
Assists in preparing projected expenses for various CSA type contract requests.


Monitors standard jobs and sends change request to the standard job developer.


Assist the standard job developer in creating new standard jobs. 


Inspects disassembled components and generates parts estimate.


Prepares parts requisitions as requested by the supervisor. Ensures they are legible and accurate with sufficient detail for service accounting needs.


Assist Service Advisors and Shop Foreman with work order closing.


Receives roll over phone calls from other departments.

 
Trains and/or mentors others in department. Assists in the training of standard jobs.

 

 

Displays Service Department Values:


Communication: timely and informative to both internal & external customers.


Attitude: being of positive character, willing and able to be of assistance to others.


Relationship Building: strives to maintain and enhance interdepartmental interaction and external customer experiences.

 
Personality: openly approachable exhibiting a “Customer First” demeanor.


Pride: in our People, Products & Services.

Qualifications

Must be able to comprehend, speak and write the English language.


Must possess excellent interpersonal and communication skills.


Must maintain strong attention to detail.


Strong ability to analyze information.


Capable of reading and interpreting hydraulic and electrical schematics.

 
Must possess dealer computer system skills including DBS, SIS, SIMSI, TMI, Infocast, Word, Excel and Lotus notes.


Maintains a positive attitude and role model for the other employees to follow. Works in a neat, orderly, and safe manner, constantly seeking to improve methods and the safety of others.

 

High School education required.


5+ Years direct Technician experience preferred.

 

 

Physical Demands of the Position:

 

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable. Indicate the appropriate weight where applicable. (ie: Up to 25 lbs., 26-50 lbs. or Over 50 lbs.)

 

O

Climbing

O

  Balancing

O

  Stooping

O

Kneeling

O

  Crouching

O

  Crawling

O

Reaching

O

  Standing

C

  Sitting

O

Walking

O

  Feeling

C

  Fingering

O

Grasping

F

  Repetitive Motion

C

  Talking

C

Hearing

 

 

 

 

 

O

NA

NA

Pushing

Up to 15 lbs. 

16-50 lbs.

Over 50 lbs.  

 

O

NA

NA

Pulling

  Up to 15 lbs. 

  16-50 lbs.      

  Over 50 lbs.  

 

O

NA

NA

Lifting

  Up to 15 lbs. 

  16-50 lbs.      

  Over 50 lbs.  

 

Environmental Conditions of the Position:

 

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable.

 

     C

 The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature change.

     O

The worker is subject to outside environmental conditions: No effective protection from weather.

O

 The worker is subject to both environmental conditions: Activities occur inside and outside.

O

 The worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour.

O

 The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour.

O

 The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level

O

 The worker is subject to vibration: Exposure to oscillating movements of the extremities of whole body.

O

 The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals.

 

O

 The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

 

O

 The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

 

O

 The worker is required to wear respirator.

 

          O

 The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

 

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