Major Account Service Supervisor - EPG

Job Locations US-FL-Riverview
Posted Date 1 month ago(1/18/2018 2:14 PM)
Job ID
18-4502
# of Openings
1
Category
Customer Service/Support

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

 

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

 

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

 

Currently, more than 1,700 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Main Duties & Responsibilities

Works directly with IPP and high volume customers and dispatchers to ensure equipment service is scheduled and performed in a timely manner. Supervises and coordinates activities of workers engaged in the repair and recondition of equipment.

 

Receives all incoming telephone calls from customers (internal or external) and collects the applicable information and coordinates the customer's needs with either Ring Power service Department or another Caterpillar dealer.

 

Provides follow-up calls to the customers to maintain customer satisfaction (during the job and after the job is complete) and also relays information to the customer as needed by the Dispatcher.


Provides information to the customer advising of technician arrival time or job status.


Provides additional follow-up.

 

Contacts the customer to discuss items identified as needing repair on PM workorders not sold at the time the PM was performed. Sells the additional items identified or otherwise makes applicable notation.

 

Collects purchase order numbers from the customers (if applicable).

 

Serves as the customer's primary contact for all parts and services programs, and to make sure that the customer is kept current on all of these programs offered by both RPC and Caterpillar.

 

Ensures firsthand knowledge of all customer grievances, and shall be solely responsible for the reporting of these grievances to the proper sales group Parts, Service and/or Sales Managers in a timely manner.

 

Ensures that any lost sales are reported immediately to the applicable Sales Manager for that particular group.

 

Ensures awareness of all competitive activity within the assigned territory and reports to management promptly.

Qualifications

Excellent written, oral and organizational skills.


Over five (5) years up to and including seven (7) years of experience in working with Power Generation required.


Knowledge of the industry and products World Wide.


Must be able to comprehend, speak and write the English language.


Must possess good interpersonal and communication skills.


Proficient in PC Word, Excel, and related computer skill functions.

 

High School Diploma or equivalent.

 

 

Physical Demands of the Position:

 

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

 

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable. Indicate the appropriate weight where applicable. (i.e.: Up to 25 lbs., 26-50 lbs. or Over 50 lbs.)

 

N/A

 

Climbing

 

N/A

 

Balancing

 

N/A

 

Stooping

N/A

Kneeling

N/A

  Crouching

N/A

  Crawling

O

Reaching

F

  Standing

F

  Sitting

F

Walking

N/A

  Feeling

O

  Fingering

N/A

Grasping

N/A

  Repetitive Motion

C

  Talking

C

Hearing

 

 

 

 

 

O

N/A

N/A

Pushing

Up to 25 lbs. 

26-50 lbs.

Over 50 lbs.  

 

O

N/A

N/A

Pulling

  Up to 25 lbs. 

  26-50 lbs.      

  Over 50 lbs.  

 

O

N/A

N/A

Lifting

  Up to 25 lbs. 

  26-50 lbs.      

  Over 50 lbs.  

 

Environmental Conditions of the Position:

 

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable.

 

     F

 The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature change.

     F

The worker is subject to outside environmental conditions: No effective protection from weather.

F

 The worker is subject to both environmental conditions: Activities occur inside and outside.

O

 The worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour.

O

 The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour.

O

 The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.

N/A

 The worker is subject to vibration: Exposure to oscillating movements of the extremities of whole body.

O

 The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals.

 

O

 The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

 

N/A

 The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

 

N/A

 The worker is required to wear respirator.

 

      C

 The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed