Subscription Services Administrator - SITECH

US-FL-Riverview
1 month ago(12/12/2017 9:40 AM)
Job ID
17-4388
# of Openings
1
Category
Customer Service/Support

Company Overview

In 1962, Ring Power Corporation became a full-line Cat Equipment dealer in North Florida, and later expanded its authorized territory to include Central Florida.

 

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

 

Ring Power Corporation has become one of the largest Cat Equipment dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

 

Currently, more than 1,700 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. 

Main Duties & Responsibilities

Respond to company needs in a positive professional manner, while demonstrating a sense of urgency when communicating with sales team members, managers, and customers regarding implementing, billing, and administrating Trimble Connected Community, VisionLink, and Trimble Protected Plus activation, account management, and support. Actively pursue self-education as well as education of sales team, sales engineers, and managers with regard to Trimble subscription services.

 

Accurate ordering and invoicing of all internal and external Trimble Connected Community, VisionLink, and Trimble Protected Plus services.

 

Maintain database of internal and customer owned devices with Trimble Connected Community, VisionLink, and Trimble Protected Plus services.

 

Communicate with and support sales team by providing the latest Trimble marketing material for all Trimble products within the SITECH portfolio with a focus on Trimble Connected Community, VisionLink, and Trimble Protected Plus services.

 

Organize and maintain Trimble MTP database for automatic customer notifications on Trimble Protected Plus expiry dates. 

 

Provide notification and written quotes for customers with regard to renewals, cancelations, and changes in Trimble subscription services.

 

Assist in training coordination of Trimble VisionLink and Trimble Connected Community.

 

Assist SITECH Bench and Field Support with software codes

 

Maintain and administer employee and customer Trimble Connected Community, VisionLink, MTP login profiles           

 

Assist in implementation and maintenance of L2Pe/Alltrack database. 

 

Assist in marketing L2Pe product. 

 

Remain educated on the SITECH accounts receivable process, provide assistance when necessary.

Qualifications

Must possess excellent computer skills.

 

Must be proficient in Microsoft Excel, Access.

 

Experience with web based software is beneficial.

 

Must be able to comprehend, speak and write the English language.

 

Must possess good interpersonal and communication skills.

 

High School Diploma required.

 

Physical Demands of the Position:

 

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

 

Place the corresponding letter next to each category.  “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable. Indicate the appropriate weight where applicable. (ie: Up to 25 lbs., 26-50 lbs. or Over 50 lbs.)

 

N/A

 

Climbing

 

N/A

 

Balancing

 

O

 

Stooping

O

Kneeling

O

  Crouching

N/A

  Crawling

O

Reaching

O

  Standing

C

  Sitting

O

Walking

N/A

  Feeling

C

  Fingering

O

Grasping

C

  Repetitive Motion

C

  Talking

O

Hearing

 

 

 

 

 

O

N/A

N/A

Pushing

Up to 25 lbs. 

26-50 lbs.

Over 50 lbs.  

 

O

N/A

N/A

Pulling

  Up to 25 lbs. 

  26-50 lbs.      

  Over 50 lbs.  

 

O

N/A

N/A

Lifting

  Up to 25 lbs. 

  26-50 lbs.      

  Over 50 lbs.  

 

Environmental Conditions of the Position:

                                                                          

Place the corresponding letter next to each category.  “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable.

 

    C

 The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature change.

  N/A

The worker is subject to outside environmental conditions: No effective protection from weather.

  N/A

 The worker is subject to both environmental conditions: Activities occur inside and outside.

  N/A

 The worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour.

  N/A

 The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour.

O

 The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level

N/A

 The worker is subject to vibration: Exposure to oscillating movements of the extremities of whole body.

  N/A

 The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals.

 

  N/A

 The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

 

 

  N/A

 The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

 

  N/A

 The worker is required to wear respirator.

 

   F

 The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

 

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