Field Service Dispatcher

US-FL-Orlando
1 week ago
Job ID
17-4326
# of Openings
1
Category
Customer Service/Support

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

 

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

 

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

 

Currently, more than 1,700 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Main Duties & Responsibilities

The Field Service Dispatcher is directly responsible for scheduling and coordinating the repair and maintenance of customers’ machines in the field. This will include receiving customer calls, coordinate scheduling and accomplishment of all field services.

 

Receives calls from customers for field service repairs. Secures customer authorization and applicable information as required.

 

Opens field service work orders, segments and prints time cards.

 

Responsible for all field operations and tracing of all field work orders.

 

Checks all field work orders for accuracy, approves and forwards to appropriate office personnel (Service Manager, Service Administrator).

 

Records and maintains dispatch log.

 

Enforces all safety policies/issues.

 

Follow-ups field service work orders, calls customers.

 

Ensures all employees know their job assignments by starting time.

 

Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty.

 

Participates in service meeting at the branch.

 

Reviews each employee annually with Service Manager to review his/her progress and job classification.

 

Makes recommendations annually to Service Manager for pay increases.


Ensures customer is kept up-to-date on the status of his/her work, including revised estimates.

 

Ensures the appearance and the condition of field service equipment, tooling, trucks, etc. is such that the company image is not impaired.

 

Maintains, tracks, and records truck, tools, service manual and safety item inventories.

Qualifications

Basic PC Skills required.


Must be very flexible with their daily schedule; accepting interruptions and repeated schedule changes. Must be capable of organizing work matched to skill level (experience) of personnel, locations of equipment, and needs of the customer.

 

High school degree or related equivalent required.


Basic math skills required.


Mechanic or construction trades experience is beneficial.

 

 

Physical Demands of the Position:

 

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable. Indicate the appropriate weight where applicable. (ie: Up to 25 lbs., 26-50 lbs. or Over 50 lbs.)

 

O

Climbing

O

  Balancing

O

  Stooping

O

Kneeling

O

  Crouching

O

  Crawling

O

Reaching

F

  Standing

C

  Sitting

F

Walking

O

  Feeling

O

  Fingering

O

Grasping

C

  Repetitive Motion

C

  Talking

C

Hearing

 

 

 

 

 

O

O

O

Pushing

Up to 25 lbs. 

26-50 lbs.

Over 50 lbs.  

 

O

O

O

Pulling

  Up to 25 lbs. 

  26-50 lbs.      

  Over 50 lbs.  

 

O

O

O

Lifting

  Up to 25 lbs. 

  26-50 lbs.      

  Over 50 lbs.  

 

 

Environmental Conditions of the Position:

 

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable.

 

         C

 The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature change.

    N/A

The worker is subject to outside environmental conditions: No effective protection from weather.

N/A

 The worker is subject to both environmental conditions: Activities occur inside and outside.

 

N/A

 The worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour.

N/A

 The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour.

N/A

 The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level

N/A

 The worker is subject to vibration: Exposure to oscillating movements of the extremities of whole body.

N/A

 The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals.

 

N/A

 The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

 

N/A

 The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

 

N/A

 The worker is required to wear respirator.

 

         C

 The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

 

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