Shop Service Advisor - On Highway Truck

US-FL-Brooksville
3 weeks ago
Job ID
17-4170
# of Openings
1
Category
Customer Service/Support

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

 

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

 

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

 

Currently, more than 1,700 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Main Duties & Responsibilities

The primary function of the Shop Service Advisor is to work with the immediate Supervisor in assigning and supervising technicians. The Service Advisor is to set the best possible standards in all duties given him by the Foreman and to help the Foreman in all training, testing and evaluations. The Shop Service Advisor is to be the working leader of personnel in assigned work area.

 

Assign and Supervise Shop Work

 

Ensure technicians know their assignments prior to shift start.

 

Provide daily job schedule to shop foreman one hour prior to start time.

 

Keep non-revenue time below Service Department Guidelines.

 

Handle work efficiently so those repair hours are within time requirement specifications.

 

Furnish necessary technical advice to mechanics to keep shop warranty under Service Dept. guidelines.

 

No fault work leaves shop due to inadequate supervision .

 

Every technician always has a job and is not wandering into other work areas.

 

Have adequate service report made on all warranty. and all parts are properly tagged and put into proper storage.

 

All open workorders are reviewed daily by exception to assure no workorder is open more than three days without just reason.

Collect for all C.O.D. repairs when repairs are completed.

 

Schedule and conduct monthly Toolbox Safety Meetings on relevant topics, copy of attendants to Human Resources.

 

Maintain Adequate Personnel.

 

Have job classifications for all employees and advise Shop Foreman when there are vacancies.

 

Develop qualified technicians by rotating personnel.

 

Maintain a back-up man for all types of work, including that of Shop Service Advisor.

 

Assist Shop Foreman in locating, training, and interviewing employees.

 

To manage employee complaints at the lowest level of management possible and to resolve issues fairly.

 

Have job classifications for all employees and advise Shop Foreman when there are vacancies.

 

Develop qualified technicians by rotating personnel.

 

Maintain a back-up man for all types of work, including that of Shop Service Advisor.

 

Assist Shop Foreman in locating, training, and interviewing employees.

 

To manage employee complaints at the lowest level of management possible and to resolve issues fairly.

 

Assist Shop Clerk

 

When all excess parts ordered on workorders are promptly returned prior to closing the workorder.

 

When the Shop Clerk has been properly instructed as to special request affection the billing of .

 

When no unnecessary use of the shop office by the shop technicians is allowed.

 

When all purchases of services or materials are handled through the Shop Clerk in order to maintain the proper purchasing controls.

 

When job injuries requiring medical attention are reported to the Shop Clerk so that the First Report of Injury can be filed within 24 hours and Human Resources in notified.

 

When shop technicians are instructed to obtain parts requisitions and returns by workorder numbers.

 

When public address page of the Service Advisor is answered promptly.

 

To manage shop procedures and continue to upgrade.

 

No service complaints remain unsettled or reach management without their prior knowledge.

 

Workorders do not exceed our estimates by plus or minus 15%. Without prior customer knowledge.

 

Customer is immediately notified and approval received by the Service Advisor of additional repairs deemed necessary, but not included in the estimate and/or workorder.

 

Customer is kept up-to-date on the status of his work, including revised estimates.

 

All shop jobs are completed within promised time limits or customer is informed there will be a delay and the reason.

 

All shop jobs, revenue or non-revenue, are completed in reasonable time limit as dictated by flat rate or by job estimate.

 

All customer calls and/or correspondence are promptly handled and no complaints reach management without their prior knowledge.

 

Service Advisor knows status of all shop work and keeps customers and Shop Foreman informed.

 

Rebuild machines with a minimum of downtime and cost, using exchange parts where possible.

 

Maintain Shop Equipment and Facilities

 

Where there are no accidents due to improperly maintained shop equipment or facilities.

 

When the appearance and condition of shop facilities yard area and equipment is such the Company image is not impaired.

 

When the shop and yard areas are maintained in a neat and orderly fashion.

 

When no breakdown of shop equipment is a result of our poor maintenance or abuse.

 

All shop tools are put in their proper place each evening or as soon as finished with, whichever is first

 

Check with tool room attendant to see which equipment is in use.

 

Report any lost, broken, or stolen equipment to the Service Manager

 

Make written recommendations to Shop Foreman for improved tools or equipment.

 

Communications

 

Advise Shop Foreman of any sales or shop warranty work.

 

Discuss all major service problems immediately with Shop Foreman before they reach him through other sources.

 

Advise Shop Foreman of any instances involving damage or theft of company tools, equipment, or facilities.

 

Advise Shop Foreman of any absences, injuries, or deaths.

 

Monitor back-ordered parts and confirm delivery dates, all being approved.

 

Monitor machine components in other departments, and cleaning of machine.

 

Promote Parts and Service Sales

 

Provide prompt assistance to parts and service salesmen in the preparation of job estimates.

 

Use parts exchange whenever possible to reduce customer downtime.

 

Promote the use of other departments within the company for services needed on jobs in shop.

 

Mechanical Qualifications

 

A Service Advisor is expected to perform the functions of at least one of the following:

 

a. Technician I

b. Machinist I
c. Field Service Technician
d. Welder I

 

Make complete estimate of repairs.

 

Determine worn but usable parts.

 

Determine cause of failures.

 

Complete accurate service reports.

 

Help the area foreman in diagnosing equipment problems

 

Mechanical Duties

 

Service Advisor is to set the best possible standards in all duties given him by his foreman.

 

The Service Advisor is to help his foreman in all training, testing, and evaluations.

 

The Service Advisor is to be the working leader of men in his work area.

 

Qualifications

Completed standards outlined in the personnel achievement guideline or determined to meet the same qualification by the lead person based on division location.


Must be able to comprehend, speak and write the English language


Must possess good interpersonal and communication skills.

 

High School diploma or equivalent including a specialized technical course.


10+ Years direct Technician experience.

 

 

Physical Demands of the Position:

 

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

 

Place the corresponding letter next to each category. “C” Constantly- (6-8 hrs/day), “F” Frequently- (3-6 hrs/day), “O” Occasionally- (up to 3 hrs/day), or “NA” if not applicable. Indicate the appropriate weight where applicable. (i.e.: Up to 25 lbs., 26-50 lbs. or Over 50 lbs.)

 

O

Climbing

O

  Balancing

O

  Stooping

O

Kneeling

O

  Crouching

O

  Crawling

O

Reaching

F

  Standing

C

  Sitting

F

Walking

O

  Feeling

O

  Fingering

O

Grasping

O

  Repetitive Motion

C

  Talking

C

Hearing

 

 

 

 

 

F

O

O

Pushing

Up to 25 lbs. 

26-50 lbs.

Over 50 lbs.  

 

F

O

O

Pulling

  Up to 25 lbs. 

  26-50 lbs.      

  Over 50 lbs.  

 

F

O

O

Lifting

  Up to 25 lbs. 

  26-50 lbs.      

  Over 50 lbs.  

 

 

Environmental Conditions of the Position:

 

Place the corresponding letter next to each category. “C” Constantly- (6-8 hrs/day), “F” Frequently- (3-6 hrs/day), “O” Occasionally- (up to 3 hrs/day), or “NA” if not applicable.

 

     C

 The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature change.

     O

The worker is subject to outside environmental conditions: No effective protection from weather.

F

 The worker is subject to both environmental conditions: Activities occur inside and outside.

 

O

 The worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour.

O

 The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour.

O

 The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level

O

 The worker is subject to vibration: Exposure to oscillating movements of the extremities of whole body.

O

 The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals.

 

O

 The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

 

O

 The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

 

O

 The worker is required to wear respirator.

 

     C

 The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

 

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