Parts and Service Operations Manager

Manages the Ring Power Parts & Service Departments in such a manner that both the company and its customers receive the maximum return on their investment.

Supervises Service Managers: Operates the Service Department on a profitable basis and offer best possible product support to our customer; Controls direct expenses, expense hours, and new machine service and policy allowance warranties; Answers customer requests for service in a timely manner; Assists Product Support Manager in establishing annual goals and objectives; Oversees annual establishment of department service budgets; Monitors progress of each branch monthly and counsel service managers accordingly; Assists Service Managers in establishing annual goals and objectives; Ensures warranty decisions are made promptly using established guidelines; Conducts quarterly meetings with Service Managers; Assists in resolving customer issues. Advises Product Support Manager of corrective action taken; Reviews service reports carefully to insure accuracy and complete information; Assists in maintaining a safe work environment as it relates to the service department; Directly supervises employees on the administration team; Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises Parts Managers: Assists Parts Managers in establishing annual goals and objectives; Prepares progress reports to be reported to General Parts Manager quarterly; Oversees annual establishment of department parts budget; Monitors progress of each branch monthly and counsel parts managers accordingly; Establishes policies and procedures for parts department; Handles bi-annual audits to be performed at each branch to ensure compliance and reported to General Parts Manager; Conducts quarterly meetings with Parts Managers; Assists product support in establishing effective marketing programs; Assists in resolving customer issues. Advises Product Support Manager of corrective action taken.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 1,700 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

15 to 20 years of experience in Parts and Service management.

Computer skills in dealer computer systems, Microsoft Office and Cat programs.

 
Must be able to comprehend, speak and write the English language.

Must possess good interpersonal and communication skills.

High School Diploma or related equivalent required.

Two years of college or university or related equivalent experience preferred.

Physical Demands of the Position:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable. Indicate the appropriate weight where applicable. (ie: Up to 25 lbs., 26-50 lbs. or Over 50 lbs.)

Environmental Conditions of the Position:

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable.