Rental Fleet Service Coordinator - Power Systems

Primary Job Role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.

Manages rental service work requests and the daily activities of the service shops to ensure the proper prioritization of rental equipment work. Performs timely Rental Turns of all PSD rental equipment, target 2.5 days. Assures fleet readiness and maintains accountability for condition of ready machines.

Updates master Equipment Availability list for all Ring Power branches with PSD rental equipment on a daily or weekly basis. Schedules all preventive maintenance and service letter repairs of all rental equipment. Verifies ESD coverage and expiration. Monitors all shop work orders and invoices for proper completion and accounting. Ensures Ring Power Systems Rental is claiming/capturing all available warranty credit.

Purchases supplies and equipment necessary to maintain the overall condition of the entire rental fleet. Updates DBS equipment records with maintenance performed on rental fleet. Reviews all check-in and check-out documents. Receives and manages all customer phone calls concerning technical support on rental fleet items.

Coordinates with the Field Service Dispatchers when field service is required. Coordinates with the Rental Supervisors when a unit cannot be repaired in the field and must be swapped out for another unit. Maintain rental fleet tracking devices across all rental equipment. Maintains and remains within operational budgets while controlling the maintenance costs on the rental fleet. Coordinates additional service resources as needed depending on business during storm season or disaster relief efforts.

Monitors the Gate Log throughout each business day and updates the Turn Log accordingly. Oversees and manages major projects and sold equipment packages as needed. Attends and successfully completes required Technical training classes. Diagnoses and assists with PSD rental repairs on company owned equipment including, but not limited to, mechanical, electrical, troubleshooting, maintenance and repairs.

Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Maintains DOT inspections on rental fleet. Coordinates with rental support reps on daily tasks.

Performs other duties as assigned.

Essential Job Competencies

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.

Valuing Diversity: Helps create a work environment that encourages and appreciates workforce diversity. Seeks different points of view and leverages diverse perspectives in group processes and decision-making. Respects the contributions of all individuals. Strives to eliminate barriers to diversity. Understands multigenerational and multicultural workforce trends.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Political Astuteness: Understands how their roles, products, and services relate to and impact those of other work units. Properly identifies the real decision makers and the individuals who can influence them. Builds relationships with key players to gain support and get things done within ethical parameters. Uses knowledge of the organization and political climate to solve problems and accomplish goals.

Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.

Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

3 to 5 years of experience in generator set maintenance and repair.

Basic computer skills required such as - Lotus Notes and MS Office

Posses a basic working mechanical knowledge of generators, air compressors, and HVAC.

Updating of Knowledge

Job requirements change requiring re-training to stay current every 1-2 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Working Environment

Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

Environmental Conditions

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

O: Inside conditions: Protection from weather but not necessarily from temperature change.
N/A: Outside environmental conditions: No effective protection from weather.
O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
N/A: Vibration: Exposure to oscillating movements of the extremities of whole body.
N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.
N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids.
N/A: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER