Customer Training Manager

Primary Job Role:

Train sales professionals on available course offerings and provide coaching to support their effective presentations to customers.

Meet with customers to understand their training needs and present tailored training and development solutions.

Deliver engaging instructor-led business and professional development courses to customer audiences.

Attend and complete designated training programs to ensure proficiency in delivering course content.

Collaborate with the customer training team to assess and address evolving customer training requirements.

Develop and maintain training materials, ensuring content is current, relevant, and aligned with customer needs.

Monitor and evaluate training effectiveness through feedback, assessments, and performance metrics to drive continuous improvement.

Partner with internal stakeholders, including product and marketing teams, to align training initiatives with business goals and product updates

Performs other duties as assigned.

Essential Job Competencies:

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Fostering Teamwork: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Facilitating / Presenting: Enables cooperative and productive group interactions. Clarifies the agenda by identifying the key issues, objectives, and stakeholder expectations. Guides the discussion of complex or divisive issues to help members develop insights and remain engaged with the task.  Tailors’ presentation styles to the audience with interaction and feedback to hold their attention.

Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas.  Obtains developmental opportunities proactively.  Actively seeks and embraces growth opportunities.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia & Texas - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,600 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Education and Experience:

Formal Education: High School Diploma or GED

Experience: 3-4 years

Required / Credentials:

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Prior experience working with Microsoft Office Suite Software or Microsoft 365 Applications.

1-3 years instructional experience in a classroom setting or other training experience.

Not Required but Highly Desired Criteria:

Associate or bachelor’s degree highly desired

Instructional experience

Updating of Knowledge:

Job requirements change requiring re-training to stay current every 1-2 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness:

Problem Solving: Job requires problem-solving ability, established examples / guidance are not always available.

Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Working Enviornment:

Stress Load: Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation: Job involves occasional changes in priorities, complexity and/or quantity of work.

Work Schedule: Work is typically performed during regular business hours with occasional requirements to work nights, holidays, and weekends.

Organizational Impact:

A person's performance in this job has considerable immediate impact on expense, efficiencies, or achievement of overall department objectives.

Supervisor Responsibility:

Job involves a first-level leader, responsible for team members only – no subordinate Supervisors / Managers.

Physical Demands:

• "NA": Not Applicable
• "O": Occasionally - (up to 3 hours/day)
• "F": Frequently - (3-6 hours/day)
• "C": Constantly - (6-8 hours/day)

Environmental Conditions:

• "NA": Not Applicable
• "O": Occasionally - (up to 3 hours/day)
• "F": Frequently - (3-6 hours/day)
• "C": Constantly - (6-8 hours/day)

F: Inside conditions: Protection from weather but not necessarily from temperature change.
O: Outside environmental conditions: No effective protection from weather.
N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
O: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
O: Vibration: Exposure to oscillating movements of the extremities of whole body.
O: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.
N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids.
N/A: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER