Construction Technology Specialist - SITECH

Primary Job Role
Develop and maintain relationships with key decision makers and promote all available products and solutions offered by SITECH.

Collaborate with Machine Salespeople to promote products and services offered by SITECH.

Provide customer training on unit operation and maintenance needs.

Participate in business trade events, maintain memberships in trade organizations.

Ensures customer is completely informed as to the dates, delays, etc. of delivery and ensures all deliveries are followed up on to establish customer satisfaction.

Assist in resolving customer related opportunities. Advises SITECH General Manager of corrective action taken.

Performs other duties as assigned.

Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Facilitating / Presenting: Enables cooperative and productive group interactions. Clarifies the agenda by identifying the key issues, objectives, and stakeholder expectations. Guides the discussion of complex or divisive issues to help members develop insights and remain engaged with the task. Tailors presentation style to the audience with interaction and feedback to hold their attention.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Education and Experience
Formal Education High School diploma or GED

Experience 3-4 years

Required / Credentials
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Not Required but Highly Desired Criteria
3 to 5 years of experience in sales of construction technology or heavy equipment preferred.

Experience with Trimble GPS, Robotics, Topcon, Leica GPS.

Basic computer knowledge.

Updating of Knowledge
Job requirements change requiring re-training to stay current every 1-2 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving Job requires problem solving ability, established examples / guidance are not always available

Creativity Job requires creativity as part of carrying out daily activities. New approaches are encouraged.

Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Working Environment
Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule Work is scheduled after regular business hours with frequent requirements to work days, holidays and weekends.

Organizational Impact
A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.

Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands
·         "NA": Not Applicable

·         "O": Occasionally - (up to 3 hours/day)

·         "F": Frequently - (3-6 hours/day)

·         "C": Constantly - (6-8 hours/day)

O: Climbing
O: Balancing
O: Stooping
O: Kneeling
O: Crouching
N/A: Crawling
O: Reaching
O: Standing
O: Sitting
O: Walking
O: Feeling
N/A: Fingering
O: Grasping
O: Repetitive Motion
C: Talking
C: Hearing
 
 
O: Pushing - Up to 25 lbs.
O: Pulling - Up to 25 lbs.
O: Lifting - Up to 25 lbs.
O: Pushing - 26-50 lbs
O: Pulling - 26-50 lbs.
N/A: Lifting - 26-50 lbs.
N/A: Pushing - Over 50 lbs.
N/A: Pulling - Over 50 lbs.
N/A: Lifting - Over 50 lbs.

Environmental Conditions
·         "NA": Not Applicable

·         "O": Occasionally - (up to 3 hours/day)

·         "F": Frequently - (3-6 hours/day)

·         "C": Constantly - (6-8 hours/day)

O: Inside conditions: Protection from weather but not necessarily from temperature change.
O: Outside environmental conditions: No effective protection from weather.
O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
O: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
O: Vibration: Exposure to oscillating movements of the extremities of whole body.
N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.
N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids.
N/A: Air particulates / contaminants: the worker is required to wear respirator.

SITECH IS AN EQUAL OPPORTUNITY EMPLOYER